Frequently Ask Questions
General information
How do I get started with Basfana Ridan?
It’s simple, just reach out to us through our website or give us a call on WhatsApp. We’ll chat about your needs and guide you throughout
How long will the process take?
The timeline depends on your specific situation and the type of visa you need
Do business days include weekends and public holidays?
No, business days do not include weekends or public holidays
When will the processing of my application begin?
We will start processing your application once the funds have successfully cleared into our account
Work Visa and Longer Stays Visa
What types of work or longer stay visas can you help with?
We’ve got everything from Work Kitas, to Visas for Digital Nomad, Investor, Student or Spouse. Please head to our product page for more details
What documents will I need for a work visa?
You’ll generally need your passport, an employment contract, proof of your qualifications, and a sponsorship letter from your employer. We’ll give you a detailed list tailored to your case
Can you help my employer with the sponsorship process?
Absolutely. We work closely with businesses to guide them through the sponsorship process, making sure all legal requirements are met
Can I extend my work visa outside of Indonesia?
Unfortunately, it won’t be possible, as the KITAS extension requires a physical passport and biometrics
Visit Visa
What types of visit visas do you assist with?
Whether you’re visiting for tourism, business, or to see family and friends, we can help with the right visa to match your plans
How long can I stay on a visit visa?
Typically, visit visas allow stays of 30 to 60 days, and in some cases, you can extend your stay. We’ll help you figure out the best option for you
What do I need to apply for a visit visa?
You’ll usually need your passport, some recent photos, proof of where you’ll be staying, and a return ticket. We’ll guide you through the specifics based on your needs
Can I travel within Indonesia without my passport?
Yes, you can travel anywhere within Indonesia without your passport as long as you have a clear photo of your passport and visa stamps, including arrival dates. We recommend keeping these photos on your phone for easy access. Additionally, we provide a statement letter confirming that your passport is with immigration.
Payment and fees
How do you structure your service fees?
Our fees are based on the complexity of your case and the type of visa you need. We believe in transparency, so there are no hidden costs
What payment methods do you accept?
We accept bank transfers, credit cards, and online payments
What happens if my visa application is denied?
We handle refunds on a case-by-case basis, depending on how far along the application process is and why it was denied
How long does it take for international bank transfers to be processed?
International transfers can take up to 5 business days to complete