Privacy Policy
Information collection:
At Basfana Ridan, we gather only the essential information required by Indonesian authorities to process your visa application or deliver the services you’ve requested. The specific personal details we collect depend on the type of visa you’re applying for and the regulations set by the Indonesian government
Examples of data that may be collected include:
- Personal Information: Includes details such as your full name, national ID number, nationality, gender, passport or ID information, email address, phone number, postal address, and your place and date of birth
- Sensitive Information: May include religious beliefs, marital status, health-related data, and biometric information like fingerprints, photos, and vaccination detail
- Third-Party Information: This can involve details about children, your parents or spouse, employers, personal references, or the address where you’ll stay during your visit
- Contact Information: Includes communication details like your email address and mobile phone number
- Financial Information: This encompasses payment card data and bank account details
- Digital and Media Data: CCTV footage, audio and video recordings, and data collected from cookies on our website
We collect your information when you engage with us through activities such as placing an order, subscribing to a newsletter, filling out a form, booking an appointment, or submitting a visa application through our website.
Documents are collected at the time of submitting your visa application and when you upload necessary documents to finalize your application
The data and documents you provide are used to:
- Efficiently process your visa application
- Complete your transactions quickly
- Keep you informed through emails or chat about your order or application status
Retention of Your Personal Information:
We review our data regularly to ensure compliance with legal requirements. Some information must be retained to meet statutory obligations (such as tax regulations). Your personal data will be stored only for the time required to complete the relevant activities as dictated by Indonesian law.
We do not store copies of your visa application data. Any paper documents, hard copies, or records containing personal details will be destroyed within thirty (30) to sixty (60) days. Some personal data may be kept electronically to assist with any follow-up inquiries.
Your personal information is kept confidential and will not be shared with third parties without your consent. In some cases, we may share your information with other companies to process your requests or provide additional services, such as document delivery or verification.
We will not share your data with third parties for marketing purposes unless you explicitly agree. You can withdraw this consent at any time by adjusting your account settings or contacting our Customer Service.
Information Sharing with Third Parties:
We may share your information with trusted third-party service providers, agents, subcontractors, and associated organizations that perform tasks on our behalf, such as payment processing or visa delivery. We only share the necessary information for these services, and our contracts ensure that your data is protected and not used for direct marketing by these providers. We will never release your information to external parties for marketing purposes unless you have granted permission.
Questions regarding Privacy Policy:
If you have questions or concerns regarding privacy using our Service, please contact us at: marketing@basfanaridan.com